Free UK Delivery on Orders Over £75

Free UK Delivery on Orders Over £75

Shipping and Returns Policy

Shipping Prices and Details

Delivery DestinationPostage TypeDelivery TimePrice
UKRoyal Mail First Class1-3 Days£5 or FREE on orders over £75
UKRoyal Mail Special DeliveryNext DayPOA – Call 01942 820600
EU (Countries in European Union)International Tracked and Signed For5-14 Days£10 or FREE on orders over £100
Rest of WorldInternational Tracked and Signed For5-14 Days£15 Flat Fee

 

UK DELIVERY

If you would like your goods signed for, please state so on the order.

We can offer Royal Mail Next Day Special Delivery Guaranteed by 1pm. Please call the store for details, there will be a charge for this service.

If the customer gives special instructions to Lady Designer Wear for the carrier to leave the parcel outside your house or with a neighbour, it will be left at the customers own risk.

INTERNATIONAL DELIVERY 

We deliver worldwide (Europe, U.S., Canada and Rest of World) with a tracked and signed for service.

Parcels delivered to an address in the EU (European Union) qualify for free shipping if you spend over £100 on your order.
This includes: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaca, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

Countries outside of the UK and not listed above are classed as rest of world and will be charged a flat fee of £15 GBP for shipping. All customs and import taxes incurred are the responsibility of the customer. This includes any that are incurred in the event that the order is returned to Lady Designer Wear. Any customs/duty fees incurred on return of an order will be deducted from the customer’s refund.

Returns & Refunds

Thank you for shopping with Lady Designer Wear.

We hope that you are 100% satisfied with your purchase but do recognise that there can be certain issues with the goods once they are received. We are therefore happy to offer you a full refund or exchange if you are not entirely satisfied with your items.

If the item you ordered is not suitable then please return it with all labels attached and in an unworn condition.

The Item must be returned within 14 days of you receiving it and the cost of the return postage must be paid by the customer.

In the event of a returned item, please advise us by email or by telephone on ( 01942 820600 )

It may be beneficial for UK  customers to use a return postal service that ensures a proof of postage such as Royal Mail Recorded Delivery, as we cannot be held responsible for any items that go missing on their return to us .

INTERNATIONAL CUSTOMERS MUST RETURN ALL ITEMS USING  A TRACKED AND SIGNED POSTAL SERVICE

  • Any applicable import/export customs fees are the responsibility of the customer.
  • Import duties may be payable by the customer in accordance with the delivery country’s law.

Items in the Sale are still eligible for a full refund.

Refunds will be processed within 24 hours from the time we receive the item.

Please allow a few days for the refund to reach your account but if using paypal this could take longer.

Please return the goods to the following address

Lady Designer Wear
10 Royal Arcade
Wigan
Lancashire
WN1 1QH
England
United Kingdom

 

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