Terms and Conditions

Returns

We hope that you are 100% satisfied with your purchase but do recognize that there can be certain issues with the goods once they are received. We are therefore happy to offer you a full refund or exchange if you are not entirely satisfied with your items. If the item you ordered is not suitable then please return it with all labels attached and in an unworn condition.  The Item must be returned within seven days of you receiving it and the cost of the return postage must be paid by the customer.

Items in the Sale are still eligible for a full refund.

In the event of a returned item,  please advise us by email or by telephone on ( 01942 820600 )

Shipping charges are non refundable.

  • Any applicable import/export customs fees are the responsibility of the customer.
  • Import duties may be payable by the customer in accordance with the delivery country’s law.

Please return all goods to the following address:  Lady Designer Wear  10 Royal Arcade, Wigan,  Lancashire,  England WN1 1QH

Merchandise

We make every effort to ensure that the information on this website is accurate.
Colours are representative and may not reflect exact shades. The customer should appreciate that colour differences can occur in any product when it is being viewed on a computer screen.
Whilst we stock a large number of outfits and sizes, it may be, that on some occasions, we have to order a specific item for a customer.
We make every effort to keep the order time down to a minimum.

Faulty Merchandise

If on receipt of an item, it is found to be damaged, the customer must return the item within seven days.
We offer an immediate replacement if in stock, or we can order a replacement to be shipped to the customer
as soon as possible.
We would also be happy to offer a refund, if this is preferred.

Refunds

We usually process a refund within 24 hours from the time we of receive the item.

Delivery Instructions Regarding unattended parcels 

 If the customer gives special instructions to  for the carrier to leave the parcel outside your house or with a neighbour it will be left at the customers own risk.

Privacy/Security

Orders can be made on-line using our secure ordering system powered by World Pay or Pay Pal , the system is PCI compliant and supports 3D Secure, Address Checking (AVS) and Card Security Code Checks.

Any personal data provided will be treated as confidential in accordance with the Data Protection Act 1998.
Any personal data provided will not be passed to any 3rd part.

 

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